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ITIL SERVICES

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·  Consulting

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            - ITIL Footer

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·  ITIL Training

- Course Schedule & Booking       

- Course Description

BSM

·  Service Support

·  Service Delivery

·  Security Management

·  Infrastructure Management

·  Application Management

·  The Business Perspective

PRODUCTS

·  Remedy

- Action Request System

- New! - AR System 6.0

- Remedy Applications

- Remedy IT Service Management

- Help Desk

- Change Management

- Asset Management

- Service Level Agreements

· Magic

- Help Desk IQ

- Magic Service Desk Functions

- Problem Management

- Asset Management

- Self Service

- Event Management

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· BMC

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· Planwell Change Calendar for ITSM

- PCC Overview

- FAQ's & Prerequisites

- Installing & Payment Options

- Test Drive Now

SERVICES

· Professional Services

·  Training

-Schedule

- Administering Part 1

- Administering Part 2

- Administering Part 3

- Remedy Help Desk & Change Mgmt 5.x: Administering

- Remedy Help Desk & Change Mgmt 5.x: Customizing

- AR System 6.x: What's New

- Registration

SUPPORT
                        - Support

·  Sign on to Support

·  Planwell Staff Access

·  Support Centre Hours

·  Support Web Demonstration

- Request Services
                        - Support

- Customer Information
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- Self Service
                        - Support

· Access to Remedy Knowledge Base

EXTRANET

·  Partner Extranet

·  Customer Extranet

·  Planwell Staff