Remedy Applications
Planwell Technology is the largest & most experienced channel partner of Remedy Systems in Australia and New Zealand. It has:
- Some 60 staff dedicated to the suite of applications with appropriate partner awards for superior performance (Partner of year, Presidents Club, $1M Club)
- Remedy Certified Engineers across various product lines including
- AR System 3.x, 4.x & 5.x (RACS)
- The only Australasian Remedy Certified Education Service
- Two fully Remedy Certified (ATS) Support Centres
- Synchronised support centres located in Sydney & Wellington for Australasian support
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Remedy's Enhanced ITIL Status |
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As the first service desk ever certified as ITIL-compatible, Remedy IT Service Management applications continue to deliver best practice work-level processes and procedures right out-of-the-box for all of the following ITIL processes:
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Incident Management |
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Problem Management |
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Change Management |
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Configuration Management |
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Service Level Management |
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Availability Management |
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Action Request System delivers a scalable and adaptable solution for consolidating operations management processes such as internal help desk, asset management and change management. The three-tier client/server architecture allows thousands of users to access the solutions concurrently. To allow instant access from anywhere, you are able to deploy these applications via the Internet or your Intranet. |
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Help Desk consists of four integrated capabilities that help manage functions critical to an organisation being Problem Management, Problem Resolution, Asset Inventory Management and Change Task Requests Management. Remedy Help Desk offers a low cost of deployment as a complete out of the box solution yet it is adaptable to fit your own best practices or keep pace as your business changes. |
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Change Management offers a flexible solution for tracking the change approval process and ensuring data integrity. It gives you the comprehensive capabilities you need for deploying changes smoothly and effectively, enabling you to assess the impact, risk and resource requirements associated with changes. Change Management provides scheduling and task assignment capabilities as well as tools for reviewing performance and improving processes after the execution of your plan. |
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Asset Management offers a simple way to track IT assets with rapid access to key asset information. Asset Management provides extensive control over the company's assets and the results includes a reduction in ownership costs, a better return on investment and synchronised information across the enterprise. |
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Service Level Agreements insure that service expectations are met or exceeded in a timely fashion. Staff are proactively notified and alerted of the service commitments and when they are about to be missed. SLA can be used in conjunction with Help Desk and other applications such as Change Management and Asset Management. |
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