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We all know that ITIL is a proven, successful process methodology for improving Service Delivery and Service Support to your customers. Yet the 'process maturity' approach alone falls short of delivering an efficient and effective IT Service Management environment.
Planwell Technology has developed an approach to ITIL implementations based upon a pragmatic and transparent delivery methodology.
This will enable us to:
- Define a tailored ITIL journey plan relevant to your organisational context.
- Rapidly develop quality, pragmatic ITIL processes to enable your ITSM software tool to automate and deliver a real solution, by bridging the traditional gap between process design and toolset implementation.
- Affect positive cultural change to maximise the benefits that this programme will bring to your organisation, through communication, education and knowledge transfer.
- Prepare your organisation for audit to reach the AS8018 certification, which demonstrates that you have attained Best Practice IT Service Management.
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