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Remedy Help Desk is one of the most easily implemented solutions available today to improve the efficiency and effectiveness of your internal support organization. Remedy Help Desk drives down the total cost of ownership of your IT infrastructure by being fast to deploy, with one of the most adaptable problem/incident management applications available today. With extensive usability testing, the interface is easy to use and reduces training time with built-in procedure guidelines.
Remedy Help Desk consists of four integrated, best-in-class capabilities that help manage functions, which are critical to the organizations infrastructure:
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Incident Management
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Problem Resolution
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Asset Inventory
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Change Tasking
The out-of-box features in Remedy Help Desk are designed to allow rapid time-to-benefit for the principal functions of an internal support organization. In addition, the unparalleled adaptability of Remedy Help Desk – courtesy of the underlying workflow automation platform, the Action Request System – permits the alteration of the product to fit specific or unique business process requirements for each customer.
The support of specific business processes, during initial implementation and through on-going evolution of the product during its operational life, ensures you can always serve the needs of your rapidly changing business environment. It also facilitates the transition of IT services in line with changing end-user demands, thereby constantly improving end-user satisfaction.
Remedy Help Desk is based on user roles. This means that, for your role in the organization—requester, support, or management—you will work with the appropriate view on your desktop.
The primary interface for Remedy Help Desk is the Remedy IT Service Management Console. The Remedy IT Service Management Console works like a control panel, from which users can perform their primary tasks, based on their role.
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