Event Management
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Magic Service Desk makes performance tracking and record keeping easier than ever. This browser-based application gives Network analysts complete control of event management. They get direct access to event information, whether they're at their desks or in the field. They can take full advantage of the Magic Service Desk’s powerful Problem Management tool. And they don’t need to install any special software.
The key advantage of Magic Service Desk is its unprecedented visibility of global events. Network analysts can see which events are pending, who is working on them and what is being done. They can also post problem or service updates from anywhere.
Magic Service Desk automates event management with the integrated Magic tools:
Successful event management is the result of powerful integration, and Magic Service Desk also integrates smoothly with Microsoft SMS, Tivoli, HP OpenView, and CiscoWorks2000—providing a truly open solution. Best of all, it gives analysts the flexibility to customize databases to their business needs. |
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